Overview

Gain the practical skills and knowledge to start a career in business. This nationally recognised qualification prepares you for administrative and customer service roles by building skills in communication, teamwork, document creation and business technology. You’ll learn to work effectively in an office environment while developing problem solving, time management and workplace safety skills. It’s a strong pathway into entry-level business roles or further study.

Pathways

This course may support pathways into roles such as:

  • Office Assistant
  • Records Clerk
  • Customer Service Representative
  • Administrative Assistant
  • Receptionist

Snapshot

Blended
35 weeks
$3,250

What you will gain

Learning outcomes

  • Respond to work health and safety issues
  • Organise your time and work priorities
  • Contribute to sustainable work practices
  • Critical thinking, problem solving and communication in the workplace
  • Use popular business software including Microsoft Office suite

Course outcomes

  • Practice using real workplace documents, policies and procedures
  • Transferable skills that can be used in any industry
  • Workplace communication techniques
  • Pathways to further study and career opportunities
  • Collaborative and supported learning environment

What you will study

The successful achievement of this qualification requires you to complete all 13 Units (6 Core and 7 elective units. Note: For some courses, not all electives listed will be offered in the course):

Core Units

  • BSBCRT311 Apply critical thinking in a team environment
  • BSBPEF201 Support personal wellbeing in the workplace
  • BSBSUS211 Participate in sustainable work practices
  • BSBTWK301 Use inclusive work practices
  • BSBWHS311 Assist with maintaining workplace safety
  • BSBXCM301 Engage in workplace communication

Elective Units

  • BSBWRT311 Write simple documents
  • BSBTEC301 Design and produce business documents
  • BSBPEF301 Organise personal work priorities
  • BSBLDR301 Support effective workplace relationships
  • BSBOPS304 Deliver and monitor a service to customers
  • BSBFIN301 Process financial transactions
  • BSBTEC202 Use digital technologies to communicate in a work environment
  • BSBXTW301 Work in a team
  • BSBOPS305 Process customer complaints

How you will study

Study Delivery

Blended or Mixed Mode is a combination of face-to-face and self-paced training and assessment is typically used to support courses that have practical elements. Learn through a combination of classroom based and self-paced learning. You will attend the course and participate in scheduled classes, have an element of self-directed learning and receive training and assessment from an industry qualified trainer.

Face-to-face learning provides traditional classroom-based learning with both students and trainers attending in-person. Learning, collaborating and communication between students and trainers will occur at set times and locations which students will be advised of upon enrolment.

Students are expected to undertake self-paced learning to complete the requirements of the course. This flexible approach minimises the time needed in the classroom to support students with busy lives.

Duration

The duration of this course is completed over a 35-week period consisting of:

  • 2-week holiday period based on VIC/QLD school terms
  • 33 weeks of face-to-face classroom delivery (theory and practical) equalling 2 days per week, totalling 13 hours per week, consisting of:
  • 7hrs per day, consisting of:
  • 6.5hrs training and/or assessment
  • 0.5hrs lunch break
  • Self-paced theory learning totalling: 12 hours per week over the 33-week period
  • All scheduled classes are mandatory for students to attend. If a student is unable to attend scheduled class, they must contact their Trainer/Assessor as outlined in the Student Handbook. All student enrolments for each intake are active for 3 months after the scheduled completion date.

Study Locations

Victoria

MEGT Footscray – Shop 40A Level 1, Metro West Shopping Centre, Cnr Paisley & Albert Street Footscray VIC 3011

MEGT Sunshine – 141 Harvester Road Sunshine VIC 3020

MEGT Werribee – 89-91 Synnot Street Werribee VIC 3030

MEGT Melton - 45 Unitt Street Melton VIC 3337

MEGT Altona - Lot 6/40 Borrack Square, Altona VIC 3025

Queensland

MEGT Southport – Level 1, 5 Hicks Street Southport QLD 4215

MEGT Coomera – 10/334 Foxwell Road Coomera QLD 4209

Eligibility and requirements

Entry Requirements

There are no formal entry requirements for this course. All students will complete a Language, Literacy and Numeracy Assessment during Orientation Week, prior to the course commencement.

All students are required to be:

  • An active jobseeker signed up with a Workforce Australia provider

Required Resources

All required resources for face-to-face classroom delivery are provided by MEGT Education & Training. This includes:

  • Access to a computer/laptop equipped with the Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player
  • Reliable internet access
  • Hardcopy Learner Guides and Learner Assessment Pack at the commencement of each unit of competency

Students also have access to a computer/laptop equipped with Microsoft Office, Adobe Acrobat Reader, Adobe Flash Player and internet at all MEGT Education & Training delivery sites outside of their scheduled class times, but access is limited to our operating hours.

Student required resources

  • Students will need to have access to a video and audio recording device (e.g., smart phone) and email address for the full duration of their course
  • For the self-paced student aspect of this course, students must have access to a computer/laptop equipped with Microsoft Office, Adobe Acrobat Reader, Adobe Flash Player and a reliable internet connection to facilitate learning outside of classroom hours. If a student does not have their own computer/laptop (with the required software listed above), MEGT Education & Training will assist in providing this where possible. Additionally, we will collaborate with Workforce Australia and/or Transition to Work providers to ensure students have home internet access for completing their self-paced studies.

All other material, equipment and resources required to complete this course are provided to students by MEGT Education & Training.

Credit Transfer

MEGT Education & Training recognises Australian Qualifications Framework Qualifications and Statements of Attainment that have been issued by other registered training organisations. Credit Transfer may be applied to units of competency and related qualifications that have been studied in the past. Students are encouraged to submit any requests for credit from previous studies at the time of enrolment to ensure they are not enrolling in units they may not need to undertake. For more information about the Credit Transfer process, please refer to the Student Handbook.

Course fees

Fees and Charges

For registered job seekers or participants of Workforce Australia (WFA) and/or Transition to Work (TtW), direct assistance or financial support with the cost of training including course fees and costs can be assisted by the WFA or TtW Provider. Speak to your Employment Consultant and/or Youth Coach to discuss cost of training assistance.

Course Fees

For individual students who will be covering the cost of their course, will be provided with a Statement of Fees outlining the amount and when each set of fees will be due. Fee payment will commence once the student has attended their first unit of competency. For more information, please refer to our Fees and Charges Policy and Student Handbook.

Fees and charges can be subject to change.

Course Fee: $3,250

Assessment methods

Skills and knowledge are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at MEGT Education & Training, including observation, written questions, questioning, portfolios, third-party feedback, case studies, and through Recognition of Prior Learning. For more information about assessment methods, refer to the Student Handbook.

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