Overview

Develop in-demand technical skills to start your career in the IT industry. This nationally recognised qualification equips you with practical knowledge in IT support, networking, cyber security and cloud technologies. You’ll build problem solving and critical thinking skills while learning to troubleshoot ICT issues and support users. This course provides a strong foundation for working across a range of technical and support roles in a growing industry.

Pathways

This course may support pathways into roles such as:

  • Service Desk Technician
  • Cloud Support Technician
  • IT Support
  • ComputerTechnician
  • Network Support Technician

Snapshot

Blended
12 months
$5,000

What you will gain

Learning outcomes

  • Identify and resolve client ICT problems
  • Contribute to cybersecurity risk management
  • Identify and evaluate emerging technologies and practices
  • Apply advanced critical thinking
  • Comply with IP, ethics and privacy policies in ICT environments

Course outcomes

  • Troubleshoot and resolve a range of IT issues
  • Provide effective IT support to clients including communication techniques, customer service and technical problem-solving
  • Understanding and applying network concepts
  • Gain knowledge of cloud computing concepts and services

What you will study

The successful achievement of this qualification requires you to complete all 20 Units (7 Core and 13 elective units. Note: For some courses, not all electives listed will be offered in the course):

Core Units

  • BSBCRT411 Apply advanced critical thinking to work processes
  • BSBXCS404 Contribute to cyber security risk management
  • ICTICT426 Identify and evaluate emerging technologies and practices
  • ICTICT443 Work collaboratively in the ICT industry
  • ICTICT451 Comply with IP, ethics and privacy policies in ICT environments
  • ICTPRG302 Apply introductory programming techniques
  • ICTSAS432 Identify and resolve client ICT problems

Elective Units

  • ICTNWK420 Install and configure virtual machines
  • ICTNWK421 Install, configure and test network security
  • ICTNWK422 Install and manage servers
  • ICTNWK423 Manage network and data integrity
  • ICTNWK424 Install and operate small enterprise branch networks
  • ICTNWK429 Install hardware to networks
  • ICTTEN434 Install, configure and test internet protocol networks
  • ICTCLD401 Configure cloud services
  • ICTCLD301 Evaluate characteristics of cloud computing solutions and services
  • ICTCYS407 Gather, analyse and interpret threat data
  • ICTSAS214 Protect devices from spam and destructive software
  • ICTSAS442 Provide first-level remote help desk support
  • ICTPMG411 Support small scale ICT projects
  • ICTICT309 Create ICT user documentation

How you will study

Study Delivery

Blended or Mixed Mode is a combination of face-to-face and self-paced training and assessment is typically used to support courses that have practical elements. Learn through a combination of classroom based and self-paced learning. You will attend the course and participate in scheduled classes, have an element of self-directed learning and receive training and assessment from an industry qualified trainer.

Face-to-face learning provides traditional classroom-based learning with both students and trainers attending in-person. Learning, collaborating and communication between students and trainers will occur at set times and locations which students will be advised of upon enrolment.

Students are expected to undertake self-paced learning to complete the requirements of the course. This flexible approach minimises the time needed in the classroom to support students with busy lives.

Duration

The duration of this course is twelve (12) months to complete the required theory and practical components of this program.

The duration of this course is completed over a 46-week period consisting of:

  • 5 week holiday period based on VIC/QLD school terms
  • 46 weeks of face-to-face classroom delivery (theory and practical) equalling 2 days per week, totalling 13 hours per week, consisting of:
  • 7hrs per day, consisting of:
  • 6.5hrs training and/or assessment
  • 0.5hrs lunch break
  • Self-paced theory learning totalling: 12 hours per week over the 46-week period
  • Supplementary learning modules as directed by trainer/assessor through ACS membership Learning Accelerator
  • All scheduled classes are mandatory for students to attend. If a student is unable to attend scheduled class, they must contact their Trainer/Assessor as outlined in the Student Handbook. All student enrolments for each intake are active for 3 months after the scheduled completion date.

Study Locations

Victoria

MEGT Sunshine – 141 Harvester Road Sunshine VIC 3020

Queensland

MEGT Southport – Level 1, 5 Hicks Street Southport QLD 4215

Eligibility and requirements

Entry Requirements

There are no formal entry requirements for this course. All students will complete a Language, Literacy and Numeracy Assessment during Orientation Week, prior to the course commencement.

All students are required to be:

  • An active job seeker signed up with a Workforce Australia provider.

Resources Required

All required resources for face-to-face classroom delivery are provided by MEGT Education & Training. This includes:

  • Hardware requirements include laptop with 2.5GHz+ processor, 8GB memory, 100GB disk space, Microsoft ™ Windows 8.1 or above, Apple ™ macOS Monterey v12/Big Sur v11/Catalina v10.15; Webcome, Audio Input and Output
  • Reliable internet access
  • Electronic copy Learner Guides and Learner Assessment Pack at the commencement of each unit of competency

Students also have access to a computer/laptop equipped with Microsoft Office, Adobe Acrobat Reader, Adobe Flash Player and internet at all MEGT Education & Training delivery sites outside of their scheduled class times, but access is limited to our operating hours.

Student required resources

  • Students will need to have access to a video and audio recording device (e.g., smart phone) and email address for the full duration of their course
  • For the self-paced student aspect of this course and to facilitate learning outside of classroom hours, students must have access to a laptop with 2.5GHz+ processor, 8GB memory, 100GB disk space, Microsoft ™ Windows 8.1 or above, Apple ™ macOS Monterey v12/Big Sur v11/Catalina v10.15; Webcome, Audio Input and Output, Headset or earbuds (recommended). Software requirements include web browser, web version of Microsoft Office 365. Internet requirements include reliable high-speed internet connection with sufficient upload and download capacity.
  • If a student does not have their own laptop (with the above listed requirements), MEGT Education & Training will assist in providing this where possible. Additionally, we will collaborate with Workforce Australia and/or Transition to Work providers to ensure students have home internet access for completing their self-paced studies.

All other material, equipment and resources required to complete this course are provided to students by MEGT Education & Training.

Credit transfer

MEGT Education & Training recognises Australian Qualifications Framework Qualifications and Statements of Attainment that have been issued by other registered training organisations. Credit Transfer may be applied to units of competency and related qualifications that have been studied in the past. Students are encouraged to submit any requests for credit from previous studies at the time of enrolment to ensure they are not enrolling in units they may not need to undertake. For more information about the Credit Transfer process, please refer to the Student Handbook.

Course fees

Fees and Charges

For registered job seekers of Workforce Australia (WFA) direct assistance or financial support with the cost of training including course fees and costs can be assisted by the WFA Provider. Speak to your Employment Consultant to discuss cost of training assistance.

Course Fees

For individual students who will be covering the cost of their course, will be provided with a Statement of Fees outlining the amount and when each set of fees will be due. Fee payment will commence once the student has attended their first unit of competency. For more information, please refer to our Fees and Charges Policy and Student Handbook.

Fees and charges can be subject to change.

Course Fee: $5,000

Assessment methods

Skills and knowledge are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at MEGT Education & Training, including observation, written questions, questioning, portfolios, third-party feedback, case studies, and through Recognition of Prior Learning. For more information about assessment methods, refer to the Student Handbook.

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